Contact Us

By Telephone
By Mail

By Telephone:
Telephone assistance is available Monday through Friday. See below for specific hours of operation (eastern time). 

Information	M-F 8:00a.m.-6:00p.m.	M-Th 8:00a.m.-7:30p.m.	Friday 8:00a.m.-4:25p.m.
General Tax Amnesty information (including tax forms): 1 888 552-3453	X
Assessment, billing and collection questions: 1 888 272-9697		X	X
To make credit card payments: 1 888 272-9697		X	X
From areas outside the U.S. and Canada: (518) 485-6800	X	X	X

Our hotline for the hearing and speech impaired is available from 8:00 a.m. to 6:00 p.m. (eastern time), Monday through Friday at 1 800 634-2110. If you do not own a telecommunications device for the deaf (TDD), check with independent living centers or community action programs to find out where machines are available for public use.

Fax-on-Demand Forms: 
Forms are available 24 hours a day, 7 days a week at 1 800 748-3676.

By Mail:

To withdraw your protest for a proceeding before the Bureau of Conciliation and Mediation Services, write to:
NYS Tax Department
Bureau of Conciliation and Mediation Services
WA Harriman Campus
Albany, NY 12227

To obtain a withdrawal of your protest for a proceeding in the Division of Tax Appeals (either an Administrative Law Judge hearing or a review before the Tax Appeals Tribunal), write to:
NYS Tax Department
Office of Counsel - Litigation Section
WA Harriman Campus
Albany, NY 12227

To obtain a withdrawal of your protest for civil or surrogate court litigation:
Contact the court with jurisdiction over the case. (e.g., Appellate Division of the Supreme Court, Third Department)

To request a review of a Tax Amnesty denial or revocation:
NYS Tax Department
Tax Amnesty
WA Harriman Campus
Albany, NY 12227

For general inquiries:
NYS Tax Department
Taxpayer Contact Center - Tax Amnesty
WA Harriman Campus
Albany, NY 12227